Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern RC Hero’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘RC Hero’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is found on the contact us page. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms Related to Sales

Our Contract

We must receive payment of the whole of the price for the goods you order before your order can dispatched and accepted.

Our acceptance of your order brings into existence a legally binding contract between us.

We do not store or share financial information with third parties.


The prices payable for goods you order is as set out in our web site (E&OE). If, due to economic conditions, there is a price change on any item on your order, we will phone to advise prior to the order being despatched.


While we endeavour to hold sufficient stock to meet all orders, if we have insufficient stock to deliver all the goods ordered by you, we will phone to offer alternative items (if applicable) or arrange for your order to be dispatched without the missing items.

We will not be obliged to offer any additional compensation for disappointment suffered.


We will deliver the goods ordered by you as soon as reasonably practicable to the address you give us for delivery.

We aim despatch all orders within 24 hours of receipt and usually despatch on the day of order if received before 3pm.

If we are unable to dispatch your order within 3 working days, we will advise you.

You will become the owner of the goods you have ordered on delivery of them to you.

Once goods have been delivered to you they will be held at your own risk and we will not be liable for damage or their loss.


You may exercise your right to cancel your order within 7 working days of receiving your order.

If you do decide to cancel, you should put this in writing - either by e-mail.

Goods are to be returned to our contact address at your own cost and risk.

We shall refund you, within 30 days, the price you paid for any goods returned, PROVIDED THAT such goods are returned by you/collected by us at your own cost and received by us in as new condition.

We cannot cancel your purchase when the seal is broken on any software product i.e. a simulator, or if the goods were a special order to your specification.

We may excersise the right to charge a restocking fee if the order is cancelled at any time or if parts are already on order from our suppliers. This fee will be 10% of the value.


If you do not receive the goods you ordered, please advise us as soon as possible in writing at our contact address as soon as possible.

We will be unable to trace goods lost in transit if notification is after 30 days from dispatch and we shall have no liability to you.

If you notify a problem to us under this condition, our only obligation will be (at our option): to make good any shortage or non-delivery; to replace or repair any goods that are damaged or defective; or to refund to you the amount paid by you for the goods in question in whatever way we choose.

We will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to us under this condition and we shall not be liable for any payment to you by way of compensation other than to refund the amount paid by you for the goods in question.

All terms, conditions, warranties and representations expressed or implied by statute, applicable local law or otherwise in relation to the goods you order are excluded. Nothing in this condition is, however, intended to limit any rights you might have as a consumer under applicable local law that may not be excluded, nor in any way to exclude or limit our liability to you fo any death or personal injury resulting from our negligence.

This does not affect your statutory rights as a consumer.

Force Majeure

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control (including, without limitation, strikes, lockouts and other industrial disputes).


If any part of these conditions is invalid, illegal or unenforceable (including any provision in which we exclude our liability to you) the validity, legality or enforceability of any other part of these conditions will not be affected.

Governing Law

The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have exclusive jurisdiction to resolve any disputes between us.

Entire Agreement

These terms and conditions, together with our current web site prices, delivery details and contact details, set out the whole of our agreement relating to the supply of the goods to you by us.

These terms and conditions cannot be varied except in writing. In particular, nothing said by any of our staff should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.

We shall have no liability for any such representation being untrue or misleading.

Use of Trademarks

No right or licence must be intended by the Buyer to be transferred by the Seller for the use of any of the trade names, trademarks, registered marks of, or used by, RC Hero.

Product Images

All Images used on the website are for illustrative purposes only.

Errors and Omissions

RC Hero will at no time be liable for any damage or loss arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, RC Hero makes no representations or warranties, implied or otherwise, that the content available from this website is free from errors or omissions. Due to the nature of radio control modelling, RC Hero cannot be held responsible for any damage or loss arising from the use or inability to use any products sold on this website.


The postage costs of returning the item to us is to be borne by you and therefore it is your responsibility to ensure that the item gets to us safely. We highly recommend you choose a postage method that is insured and that you request a signature upon delivery, proof of postage will not be accepted as proof of return.

Where possible we urge that the item be returned in an UNUSED AND UNOPENED condition. You must take reasonable care of the goods once they have been received by you. It will be at our discretion to refund a percentage of the purchase price for any item deemed damaged because you have not taken reasonable care of the goods. 

Prize Draw Terms and Conditions

The prize draw will be done by a random number generator. The Hubsan X4 RTF package will be shipped either the day after the draw, or when we receive stock of these items. We will email the winner after the draw to confirm, if we receive no reply after 24 hours the draw will be redrawn. We reserve the right to change any details without notification. We will also require a photo of you and your prize for promotional purposes on the website and other media.